Private Tours Terms and Conditions

Terms and Conditions For Private Tours

Here is the Terms and Conditions for Private Tours guests. Please read before you take the tour from us and if you have questions, you are always welcome to send email to us. 

Price

All prices shown are in U.S. dollars. Air transportation is based on economy class and is subject to the rules of the particular fare utilized. All domestic transportation within other cities are by local carriers. Price is based on two adults sharing a double occupancy room with twin beds. A third adult sharing a room with two adults will also pay the double occupancy price. U China Travel is not responsible for roommate match. A traveler request for a single room is required to pay one single supplement. Child price is applicable for any child 11 years and under (from the return date of the trip) who will share a room with two adults without an additional bed. Children 12 years and over will be charged the standard adult price. All rates are based on the present value of foreign currencies in relation to the US dollar in the most recent month. Prices are subject to change (ex: traveling right before or during any public holidays, special events and/or festivals, due to any currency fluctuation or any unforeseeable reasons.)

Reservation

Please have your exact name as it appears on your passport for booking. The air ticket will be issued based on that name. A non-refundable deposit of $300 per person is due at the time of booking. U China Travel Ltd will allow up to 72 hours for receipt of deposit. If the deposit is not received within 72 hours, the reservation will be automatically cancelled. For reservations made within 45 days prior to departure, full payment is due at the time of booking. Final payment of the total tour price is due 45 days prior to departure. Occasionally, payments for air any ticket(s) will be required sooner, based on the ticketing deadline assigned by the airline. If your payment is not received by the due date, the reservation will be subject to cancellation. Prior to the receipt of full payment, prices are subject to change without notice. Upon receipt of full payment, the tour price will be guaranteed. However, U China Travel reserves the right to re-invoice your reservation at any time should an error be made in computing your vacation price.

Payment Schedule

A deposit in an amount of 20% of the total cost is requested prior to execution of the project. After we receive your payment, we will start to do the booking of the hotels, air tickets and some other tickets. Payment in full or the remaining balance is to be paid at least 45 days before the itinerary starts. 

  1. A deposit of 20% of the total cost of the tour is required to secure your reservation. You can pay by wire transfer or credit card. We accept Visa, Master card or Discover. If you select credit card payment, please inform your travel consultant who will send you a personal online payment link. There is a 5% service if you pay by credit card so we encourage guests to pay via wire transfer. We will send you an signed invoice after we receive your deposit and will book your hotels and internal flights. We will also send you all hotels confirmation letters and e-flight tickets.  
  2. 2 .Full payments: Full trip payments should be made 45 days prior to departure. If your traveling date is less 45 days of departure, the entire cost of the trip must be paid at the time of the request in order to secure confirmation.

 3 .For full payment, we suggest paying by wire transfer. Once full payment has been made, we will send you the singed receipt and also rest of the confirmation letters of hotels or tickets and local guides infos. 

Cancellations and Refunds

Cancellations must be made in writing as early as possible to prevent the loss of your deposit and any other payments made prior to cancellation. The amount refunded depends on how far in advance the cancellation request is received.

For cancellations made

  • More than 30 days in advance of the tour: the fee is 10% of the total cost.
  • 29 – 15 days in advance: 15%
  • 14 – 4 days in advance: 30%
  • Less than 3 days: Clients who fail to arrive for their tour will only be refunded 60% or less of the tour payment.

Please Note: A None of the fees quoted above include bank-processing fees, which customers will also be liable for in the case of cancellation.

U China Travel Ltd reserves the right to modify the itinerary of your tour in the case of changes to flight times, or events occurring beyond our control, making such alterations as necessary. If the arranged tour is changed due to the client’s own wishes, he or she will be liable for any corresponding additional cost(s).

Alterations

U China Travel aims to provide the best possible service for all our clients, and in their best interests we reserve the right to change any details of your tour (including flights, hotels and itineraries) at any time. In the event that any changes are made, we will contact you to inform you of the details as soon as possible, and any additional charges associated with the alterations will be borne by U China Travel. Should you wish to make any changes to your itinerary following the finalization of your tour and the payment of your deposit, these will be processed and you will be liable for any additional cost(s), as well as any cancellation or other fees incurred during the making of said specified changes.

Complaints

Any claims for compensation must be made in writing within 14 days of the end of your tour. Failure to notify the company within that time may result in your claim being declared void or reduce the amount of financial compensation available. Any complaints made will be dealt with as soon as possible according to our terms and conditions.
Should you have any complaints or suggestions about any aspects of your tour please do not hesitate to inform your guide or travel advisor as soon as possible to allow us enough time to find an appropriate and suitable solution.

Travel Documents

U China Travel does not take responsibility for visas, passports, and other documentation necessary for international travel. We ask that all guests arrange the proper permits well in advance of their trip before leaving their home country. All passports must be valid for at least 6 months following the return date. The passengers must check with their booking agents or consulate offices regarding the entry requirements.

Health Documents

It is the sole responsibility of our guests to check the health requirements and risks of the areas they intend to visit, taking into account their own general health and any existing medical conditions. You are advised to visit your physician well in advance of your departure, especially if you are planning to visit Tibet, where there is a risk of respiratory and cardiac problems caused by altitude.

On trips with altitudes above 2,700 meters (8,858 feet) some travelers may experience Acute Mountain Sickness (AMS), resulting in headache, nausea, fatigue and loss of appetite. After plenty of rest, symptoms usually subside. In rare cases, at much higher altitudes, there can be more severe complications relating to altitude. U CHINA TRAVEL’s itineraries are well designed to minimum the altitude sickness not just give travelers more time to relax but a professional arrangements to ensure they can fully enjoy the trips.

Travel Insurance

All guests traveling with UCHINATRAVEL for longer than 24 hours are required to provide a copy of their medical insurance card prior to trip departure. Please scan and email the copy to the UCHINATRAVEL staff assisting you.

More comprehensive travel insurance, including coverage of luggage lost and trip cancellation, is optional though highly encouraged. UCHINATRAVEL can recommend the insurance packages provided by Travel Guard and the emergency evacuation policy offered by International SOS. 

Unforeseen Circumstances

Should weather or other unforeseen circumstances cause a delay in transportation, it may not be possible to include some sightseeing tours as scheduled. U China Travel reserves the right to postpone or cancel the tour, and any loss or additional expenses incurred shall be absorbed by the participants and is payable immediately. Due to varying water levels on the Yangtze River and/or construction at the Three Gorges Dam, Yangtze River cruise routes and shore excursions are subject to possible change. Furthermore, should political upheavals, bad weather conditions or the like arise, local suppliers conducting the tour reserve the right to alter the itinerary as necessary. Any additional expenses incurred shall be charged to the participants. If flights are not available at the scheduled time, we reserve the right to modify the air and land arrangements required for a smooth operation of the tour. The following websites link to major travel insurers:

  • http://www.travelguard.com/
  • http://www.insuremytrip.com/
  • http://www.worldnomads.com/

Responsibility

U China Travel is not responsible for any failures, omissions or wrongful acts committed by independent contractors not under the direct control of the company. Similarly, acts of government or authorities, political events, illness, epidemics, terrorist threats, unforeseen weather conditions and criminal acts committed by third parties are not considered the responsibility of U China Travel.

We reserve the right to substitute the itinerary, airlines, hotels of an equivalent standard etc… with or without notice in the best interests of the tour and our guests. In the case of guests behaving in an inappropriate or offensive manner, we reserve the right to remove them from the tour in order to protect the safety and comfort of our other clients.
As outlined above, responsibility for travel documents, suitable health precautions, and baggage is placed solely upon the client. We cannot be held accountable for guests who fail to obey Chinese laws and customs regulations along with the consequences of those actions.
Any activities guests decide to participate in during their tour with U China Travel are undertaken at their own risk. We will always attempt to provide suitable equipment and advice, but we cannot be held responsible for any accidents or events that take place after our agents and employees have fulfilled their duties and taken care to provide you with the materials and guidance required.

Pivacy Policy

We at U China Travel are committed to providing a high quality service for our customers, and will only use the information you give us to create your personalized travel experience. We do not pass your details on to third parties, and only collect the data we need to book your tickets, hotel rooms and any other reservations regarding your tour. We take your safety and comfort very seriously and will do everything in our power to ensure that your confidential details remain confidential at all times.